One-off callout
For when something is not working right now.
89 € / hr
- No contract required
- On-site or via remote support
- Minimum 30 minutes, then in 15-minute increments
IT support for small offices
For businesses with 1 to 10 workstations and no in-house IT department: one dedicated contact who keeps an eye on your computers, accounts and backups — so you can focus on your business.
Support from
149 € / month
Cancel monthly. Travel within Hamburg included.
What I take care of
- Microsoft 365: accounts, mailboxes, licences, Teams
- Onboarding new staff, cleanly offboarding departing staff
- Setting up and regularly checking backups
- Printers, Wi-Fi, routers and NAS
- Keeping updates and antivirus in check
- Password manager and two-factor authentication
- Selecting, procuring and setting up new devices
- Documentation: credentials, devices, licences in one place
Packages
Predictable costs instead of surprises. Works without a contract too.
Basic support
Up to 3 workstations.
149 € / month
- 90 minutes of support included
- On-site and remote
- Monthly backup check
- Documentation of your IT
- Additional time: €75 / hr
Office support
Up to 8 workstations.
249 € / month
- 3 hours of support included
- Response typically same business day
- Monthly backup check
- Documentation of your IT
- Quarterly IT review with recommendations
- Additional time: €75 / hr
All prices are final prices. Travel within Hamburg included. Hardware and licences are billed separately and only after agreement.
How we get started
-
Free IT check
I drop by for about 30 minutes and look at your devices, accounts and backup setup.
-
Clear recommendations
You get a short list: what is urgent, what can wait, what it costs.
-
Ongoing support
I document your IT, keep it backed up and am your point of contact for everything else.
Frequently asked questions
What happens if the included hours are not enough?
Additional time is billed at €75 per hour in 15-minute increments. Before larger tasks come up I discuss them with you first.
Do unused hours expire?
Not immediately: unused included hours can be carried over to the following month.
How long am I tied in?
The support plan is cancellable monthly. You stay because it works, not because of a contract.
Are you a 24-hour emergency service?
No. I am available on working days and typically respond on the same business day. I deliberately do not offer a round-the-clock hotline.
How do you handle our data?
I sign a data processing agreement with you under Art. 28 GDPR. I only access your devices via remote support with your approval.
What if we have more than 8 workstations?
Then I will prepare a custom quote for you after a free initial check.
How is your IT doing?
Book a free on-site IT check. After that you will know where things stand — even if you don't take up ongoing support.
- Phone
- +49 177 3988623
- info@digibit-it.de
- Service area
- Hamburg & surroundings; remote support across Germany